DNS update not updating

We needed to make a simple change to 2 A records on one domain name. This change was made and everything looks good inside the DNS control panel. The only problem is that the Cloudflare Name Servers keep serving up the old IP address. Usually, this change propagates in 5 minutes. It’s now been 15 hours… and no update. This seems like a one-off issue that a customer service rep could resolved in 5 minutes, but I don’t see any support options. Any help or suggestions would be greatly appreciated. Thanks!


The domain in question is experrabranding.com.

Do the old IP addresses start with 104? If so, they wont change as you are tunnelling your traffic through Cloudflare - note the :orange: icon - and the traffic will be immediately redirected to the new address.

Thank you, I changed the :orange: to :grey: and that did update immediately.

It already updated earlier :slight_smile: Now it wont proxy through Cloudflare anymore. Is that what you want?

I think I might not be completely understanding. It looked like it did update on the Cloudflare control panel, but every external DNS test did not reflect the update. I would prefer it proxy through Cloudflare, but I need it to resolve.

How did it not resolve? Not at all?

Please check out https://support.cloudflare.com/hc/en-us/articles/205177068-Step-1-How-does-Cloudflare-work-

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