I am reaching out regarding an issue I’ve been experiencing with my domain, pixelperfect.cl, and its integration with Cloudflare.
Over five days ago, I updated my domain’s DNS settings to the ones provided by Cloudflare. However, I am still seeing the message “Name server update pending” in my Cloudflare dashboard. I’ve double-checked the DNS settings to ensure they match what Cloudflare provided, but the issue persists.
I understand that DNS propagation can sometimes take time, but given that it’s been over five days and the DNS seems to have propagated in most locations, I am concerned there might be an underlying issue preventing the successful integration of my domain with Cloudflare.
Could you please assist me in resolving this matter? I would greatly appreciate any guidance or steps to ensure the successful integration of pixelperfect.cl with Cloudflare.
Thank you for your time and assistance. I look forward to your prompt response.
You did not remove your old nameservers, you just added Cloudflare’s. You can remove them at your registrar, who appears to be “NIC Chile”, so that just Cloudflare’s two assigned nameservers remain, and Cloudflare should pick up on the change in a few hours and send you an email about your domain being active
I’ve double-checked the settings on NIC Chile, and I can confirm that I’ve removed the old nameservers and only added Cloudflare’s as instructed. I’m not sure why the DNS check is still showing the old nameservers. I’ve attached a screenshot from NIC Chile’s dashboard for your reference, which clearly shows only the Cloudflare nameservers.
If NIC Chile has a seperate place to handle glue records and nameservers, you might need to remove the glue records from there for them to go away.
No, I can see these nameservers from querying the authoritive nameservers for the cl tld
dig pixelperfect.cl ns @cl-ns.anycast.pch.net
;; AUTHORITY SECTION:
pixelperfect.cl. 3600 IN NS ns1.pixelperfect.cl.
pixelperfect.cl. 3600 IN NS ns2.pixelperfect.cl.
pixelperfect.cl. 3600 IN NS andy.ns.cloudflare.com.
pixelperfect.cl. 3600 IN NS vera.ns.cloudflare.com.
;; ADDITIONAL SECTION:
ns2.pixelperfect.cl. 3600 IN A 18.104.22.168
ns1.pixelperfect.cl. 3600 IN A 22.214.171.124
and in the whois:
%% This is the NIC Chile Whois server (whois.nic.cl).
%% Rights restricted by copyright.
%% See https://www.nic.cl/normativa/politica-publicacion-de-datos-cl.pdf
Domain name: pixelperfect.cl
Registrant name: Emilio Zaror
Registrar name: NIC Chile
Registrar URL: https://www.nic.cl
Creation date: 2020-04-12 18:24:15 CLST
Expiration date: 2024-04-12 18:24:15 CLST
Name server: ns1.pixelperfect.cl (126.96.36.199)
Name server: ns2.pixelperfect.cl (188.8.131.52)
Name server: andy.ns.cloudflare.com
Name server: vera.ns.cloudflare.com
If it’s been 5 days, it’s probably not propagation or caching, but something on NIC Chile’s End. I would check their dashboard for glue records config and make sure you removed those, and/or reach out to them.
I reached out to NIC Chile, my domain registrar, and discussed the situation with them over the phone. They confirmed that the persistence of the old nameservers (ns1.pixelperfect.cl and ns2.pixelperfect.cl) is an issue on their end. They have assured me that they will take the necessary steps to remove the old DNS records.
I appreciate your patience and assistance in this matter. I will monitor the situation and inform you once the changes made by NIC Chile reflect in the DNS queries. If there are any additional steps or configurations needed on the Cloudflare side after NIC Chile resolves the issue, please let me know.
Thank you for helping. I am trying to understand the instructions. Forgive me if the question is stupid. I added godaddy ip address to cloudflare under dns management. You’re saying I need to add a record and go daddy dns server to cloudflare ?