DNS resolution is not effective

What is the name of the domain?


What is the issue you’re encountering

After I purchased a domain name from Aliyun, I changed the DNS to Cloudflare. Now after resolving the domain name, the CNAME value is effective, but the A value is not effective (the record value is Cloudflare’s IP ). I asked Shopline (website building platform) and they said there was no problem with my operation. It’s Cloudflare’s problem. What should I do now?

What feature, service or problem is this related to?

DNS not responding/updating

Screenshot of the error


You need to unproxy the DNS entries if you want them to resolve to the configured addresses. Make sure they are :grey:.

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Is that so?


Do both of them become like this or just one?

Right, but it seems as if the configured address is not correct. Contact your host to clarify what you need.

address is not correct?

I set it up according to the platform requirements, and it seems to be fine when compared to the screenshots

Then you need to clarify with your host why their Cloudflare configuration throws an error. But DNS is correctly set up now.


Thank you so much

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