Dns registration

We need to change the DNS record to another server but no web page appears in our user. When talking to the other server they told us to contact Cloudflare but it is being mission impossible. We need to change the DNS record to the other server.

Before doing this we didn’t had an user but the other server told us that our website DOMAIN and DNS is in Cloudflare, so we created a new user with the samen email.

¿Could anyone help us?

What’s your domain name?

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Hi!
Our domain name is: https://haihuishan.es/

You probably forgot the email you used to sign up for cloudflare. Login with correct email and you can change your DNS records here

https://dash.cloudflare.com/?to=/:account/:zone/dns/records

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The domain is only active in one Cloudflare account, which should mean that management will be easier if you can identify the correct login like @shreejalm103 suggested.

https://cf.sjr.org.uk/tools/check?44ca7e0ffc204b4dbc7c640817aa5290

The only way you’ll be able to regain access is by having access to the email address of the account.

These links may help, but they only work when logged out

If you know the email: https://dash.cloudflare.com/forgot-password
If you know the email and have 2FA issues: https://dash.cloudflare.com/login-help
If you don’t know the email: https://dash.cloudflare.com/forgot-email

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This is the only info I have:

Is there any way we can know in which email is our domain?

We only have this email in use.

This :point_down: is the only way. Cloudflare will not share that information with anyone other than the account holder email.

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