What is the name of the domain?
What is the issue you’re encountering
Domain name will not authenticate with the Active Campaign email service
What steps have you taken to resolve the issue?
Verified CNAME entries for spelling etc.., Flattened CNAMES,
What feature, service or problem is this related to?
DNS records
What are the steps to reproduce the issue?
Initiating the authentication process in the Active Campaign portal
The lightning symbol next to the CNAMEs means that CNAME flattening is enabled for them. You need to disable that.
It might be a per record setting or there’s also a global CNAME flattening setting.
Other threads with the same issue say to enable flattening. It was as not working when flattening was off
That makes no sense. In which threads did you read that?
Anyway, you need to turn it off.
The solution in that thread was also to disable CNAME flattening.
system
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