DNS records not saving in account

DNS & Network
#1

I have seen other posts, but they were updating the records in a different way.

Every time I update my A NAME and CNAME values from within my account, they do not save. It looks like it saves and I checked the audit log (it’s in there). But whenever I log back in they have reverted to my old records.

Please help, my site has been down for almost 2 weeks now and I am trying to figure out what is wrong. I’m not super technical, so I’ve been trying to resolve everything from within Cloudflare. Thank you!

#2

After they change back, do you see additional entries in the Audit Log?

Have you tried a different browser?

And, if all else fails, contact Support:
Login to Cloudflare and then contact Cloudflare Support by clicking on the Get More Help button.

#3

Yes, I see additional entries that state the changes I made were deleted by me when I hadn’t.

Your suggestion of using a different browser seems like it worked! Sounds like Cloudflare might hate Chrome, but I will be checking again later today so make sure the updates don’t revert back.

Thank you so much!

1 Like
#4

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