I just created a ticket (2407732) with the following problem description:
DNSSEC was not correctly disabled when I transferred my domain from another registrar into Cloudflare a couple of days ago which is currently causing my DNS A records to not propagate. As a result my domain is unreachable and in addition the “universal ssl certificate” is constantly in a “pending validation” state.
How can the problem be solved? Does the DS record [have] to be removed from Cloudflare so that DNSSEC can be reenabled at a later stage? At the moment I have DNSSEC set to disabled.
I was wondering if anyone could point me in the right direction. Would love to get this fixed so that the services I host are reachable again.
Thanks in advance for any help!
It has been about 24 hours since I disabled DNSSEC for my domain on Cloudflare.
Do you reckon I should try enabling it again and waiting another day?
Before that I clicked the “enable DNSSEC” button and waited for over half a day and it didn’t finalized. I have definitely waited for longer than an hour before.
Hi @Bongani - sorry you’re having this issue. For future reference - if you have a Registrar problem - you can file a ticket as a Registrar user via the form here:
I have found your prior e-mail and I am going to re-open (it was automatically closed as it wasn’t filed via the form above). Because you transferred in from a prior registrar with your DS record still set, this needs to be manually removed by our team - I have raised this request internally.
For future reference (and for anyone else following along) we recommend you remove that DS record before you transfer in, to avoid this issue:
