DNS records aren't updating it's been more than 72 hours

[beacon]

What is the name of the domain?

istrodent.com

What is the error number?

None

What is the error message?

None

What is the issue you’re encountering

Cloudflare not responding to any DNS updates - It’s been more than 72 hours and the records were unproxied since the installation. The usually email ‘Cloudflare is live change your nameservers’ hasn’t been received as such changing the NameServer now won’t help

What steps have you taken to resolve the issue?

Running Resolve-DnsName istrodent.com -Server todd.ns.cloudflare.com -Type A returns the wrong IP (nslookup is also doing the same thing)

What feature, service or problem is this related to?

DNS not responding/updating

Screenshot of the error

[DarkDeviL]

@beacon

istrodent.com

You need to get the delegation of name servers changed in the parent registry, through your domain registrar.

alan.ns.cloudflare.com
ns.otherdns.com
ns.otherdns.net
sara.ns.cloudflare.com

is currently the name servers in the parent registry for that domain.

@beacon

-Server todd.ns.cloudflare.com

If you wish “todd” and “sloan” to be the authoritative name servers for your domain, you will need to change that name server delegation.

1. Remove any non-Cloudflare servers (e.g. “ns.otherdns.com”, “ns.otherdns.net”).

2. Replace “alan” & “sara” with “todd” & “sloan”.

3. Wait for the DNS propagation to succeed.

[beacon]

Hi @DarkDeviL, thank you for your response, my issue isn’t that - I can’t change the nameservers now because I’m waiting for Cloudflare to send me an email that the new setup is ready for me to change the name servers to these new ones.

Issue here is when I run ‘Resolve-DnsName {MY DOMAIN GOES HERE} -Server todd.ns.cloudflare.com -Type TXT’ it supposed to show the records that Cloudflare has if they are active however when I run that it returns a different set of IP address (old IP not the new one)

For example the lookup is specifically looking for all TXT records and it’s supposed to return 4 however it’s choosing to ignore the last one i.e. bounce.istrodent.com

See image of what’s actually on Cloudflare

[i40west]

todd.ns.cloudflare.com returns all four:

;; ANSWER SECTION:
istrodent.com.          300     IN      TXT     "bounce.istrodent.com"
istrodent.com.          300     IN      TXT     "google-site-verification=kdk333vMEHskAQILUxpXG7J3hgXVDzgP92VpEVGShxM"
istrodent.com.          300     IN      TXT     "mailconf=https://envoy.aserv.co.za/mail/config-v1.1.xml"
istrodent.com.          300     IN      TXT     "v=spf1 include:spf.protection.outlook.com -all"

I only get three if I do the lookup without specifying the target server, and it ends up at ns.otherdns.net because that’s an actual authoritative nameserver for your domain right now. It doesn’t include the bounce one.

I don’t know what Resolve-DnsName is but maybe you’re not specifying the target server correctly to it?

[beacon]

I used to use dig too, unfortunately BIND9 has stop releasing or supporting native windows builds so either I need to use Windows native Resolve-DnsName or nslookup which are all tools that can perform DNS name query resolutions.

I’m happy that when you used dig and it returned exactly what I was looking to confirm - thank you. When I ran the same query using Resolve-DnsName or nslookup using the original query (see first message the query included the exact command which includes the target server) - it unfortunately (even now) still returning just 3 records for me (even after flushing my DNS cache).

[i40west]

@beacon

I used to use dig too

Here’s a nifty tool that lets you dig (or ping or mtr) from a bunch of places around the world all at once: https://ping.pe

For example to check your TXT records at todd:

https://dig.ping.pe/istrodent.com:TXT:todd.ns.cloudflare.com

[beacon]

This is a great plug! Thanks champ!