DNS recording bug with Active Campaign (automating email marketing SaaS)

Website, Application, Performance DNS & Network
1

What is the name of the domain?

What is the error message?

Unable to create new domain. We were not able to create your new domain due to a technical error. Please try again. If this issue persists, contact customer support

What is the issue you’re encountering

I would like to authenticate my domain for Active Campaign. I have been asked to register their DNS and although they are registered on Cloudflare side it doesn’t work. They told me if I share this link with Cloudflare support it could work TRAVAIL HEUREUX 2024-09-06 ...

What steps have you taken to resolve the issue?

Contacted the Active Campaign support

What feature, service or problem is this related to?

DNS records

Screenshot of the error

Capture d’écran 2024-09-07 à 05.45.35.png
Capture d’écran 2024-09-07 à 05.45.35.png1101×424 35.2 KB

2 
$ dig +noall +auth _domainkey.travail-heureux.com @asa.ns.cloudflare.com.
_domainkey.travail-heureux.com. 300 IN  NS      ns41.infomaniak.com.
_domainkey.travail-heureux.com. 300 IN  NS      ns42.infomaniak.com.

These two NS records are delegating all of “_domainkey.travail-heureux.com” (including it’s sub-domains), and sending it towards Infomaniak’s two name servers.

That would mean to have any effect of changes on “_domainkey.travail-heureux.com”, or any of it’s sub-domains, including, but not limited to e.g. “acdkim1._domainkey.travail-heureux.com”, the change would need to be made on Infomaniak’s end, with the current set up.

However, it appears that Infomaniak’s name servers do not even respond to DNS queries for that delegation:

$ dig _domainkey.travail-heureux.com @1.1.1.1
[...]
; EDE: 22 (No Reachable Authority): (at delegation _domainkey.travail-heureux.com.)
; EDE: 23 (Network Error): ([2001:1600:0:aaaa::3]:53 rcode=REFUSED for _domainkey.travail-heureux.com A)

$ dig _domainkey.travail-heureux.com @8.8.8.8
[...]
; EDE: 23 (Network Error): ([2001:1600:0:aaaa::3] rcode=REFUSED for _domainkey.travail-heureux.com/a)
; EDE: 23 (Network Error): ([83.166.143.74] rcode=REFUSED for _domainkey.travail-heureux.com/a)
; EDE: 23 (Network Error): ([83.166.143.75] rcode=REFUSED for _domainkey.travail-heureux.com/a)
; EDE: 22 (No Reachable Authority): (At delegation _domainkey.travail-heureux.com for _domainkey.travail-heureux.com/a)

As such, …

I would delete that two NS records from your Cloudflare configuration, that is pointing “_domainkey.travail-heureux.com” towards “ns41.infomaniak.com” and “ns42.infomaniak.com”.

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3

It works ! Thanks a lot for your quick reply.

1 Like