Our squarespace website is currently down. Per squarespace, our DNS records are not correctly updated and I need to add the DNS records currently added in Squarespace, to Cloudflare so that the domain can connect to the site. I’m not sure what caused this or how to fix it.
What steps have you taken to resolve the issue?
Contacted Squarespace support and was directed to Cloudflare. I just became the domain manager so this is all new to me.
What feature, service or problem is this related to?
DNS records
What are the steps to reproduce the issue?
Its ongoing, there are no specific steps that I know of.
Log in to the Cloudflare account and make DNS changes as here…
If you don’t know the login, then go to https://dash.cloudflare.com and use “Forgot your email” to send an email to the account owner. Hopefully that comes to a company email address and you can intercept it.
If that doesn’t work then you’ll need to take control of the DNS by changing the nameservers at the domain registrar to those for a new Cloudflare account or other DNS provider.