DNS query to TLD nameservers do not return NS for domain

DNS & Network
#1

Hi,

I transferred a .info domain to Cloudflare (registrar) a few weeks back. The domain was already on Cloudflare for a few months.

Since a few days ago the domain does not work anymore (didn’t also really change any DNS records for quite some time).
Digging a little bit deeper into that revealed that the nameservers of Afilias do not return any NS records for the domain:

$ dig -t ns xxx.info. @b2.info.afilias-nst.org
...
;; AUTHORITY SECTION:
info.			900	IN	SOA	a0.info.afilias-nst.info. noc.afilias-nst.info. 2012616558 3600 1800 604800 3600
...

I also have another .info domain on Cloudflare for a few years now (also switched to Cloudflare registrar shortly after it was available). This domain does work as expected and returns the name server:

$ dig -t ns yyy.info. @a0.info.afilias-nst.info
...
;; AUTHORITY SECTION:
yyy.info. 86400 IN NS piotr.ns.cloudflare.com.
yyy.info. 86400 IN NS tess.ns.cloudflare.com.
...

I also switched on DNSSEC right after the transfer (registrar) to Cloudflare and I also did that for a bunch of other domains in the past without any problems, I didn’t check back if the setup was actually successful or not. The DNSSEC setup is still pending and was never completed successfully.

Anything that I can do for self-service to fix that or does that need to be sorted out internally by Cloudflare or even by Afilias?

Thanks to anybody who can provide some input on this.

#2

Update:

I just found out the the domain status is “serverHold”:

$ whois xxx.info
...
Domain Status: clientTransferProhibited https://icann.org/epp#clientTransferProhibited
Domain Status: serverHold https://icann.org/epp#serverHold
Domain Status: serverTransferProhibited https://icann.org/epp#serverTransferProhibited
Registrant Organization: DATA REDACTED
Registrant State/Province: DATA REDACTED
Registrant Country: US
Name Server: TESS.NS.CLOUDFLARE.COM
Name Server: PIOTR.NS.CLOUDFLARE.COM
DNSSEC: signedDelegation

In the Cloudflare dashboard I don’t see anything that would suggest that anything is still in progress or needs to be done with the domain.

#3

You’ll have to contact Support:

To contact Cloudflare Customer Support, login & go to https://dash.cloudflare.com/?account=support and select get more help. If you receive an automatic response that does not help you, please reply and indicate you need more help.

#4

Thanks for the hint. Just created a support ticket for that.

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