DNS problems to conect a domain

[soportecorp]

What is the name of the domain?

aldodistribuye.com.uy and aldo.com.uy

What is the error message?

The zone name provided is subject to a hold which disallows the creation of this zone. Please contact the domain owner to have this hold removed.

What is the issue you’re encountering

I can’t register the domains aldo.com.uy and aldodistribuye.com.uy to my account where I get an error. The zone name provided is subject to a retention that does not allow the creation of this zone. Please contact the domain owner to remove this hold. I am the owner of the domain

What steps have you taken to resolve the issue?

I couldn’t solve it

What feature, service or problem is this related to?

DNSSEC

What are the steps to reproduce the issue?

I suspect that someone else has the domains associated with them. I need to contact that person or be able to take control of the domains on my site. I just need the DNS configuration

Screenshot of the error

[yassine2]

The error you’re getting means that this zone is active on another Cloudflare account and the Zone Hold feature is enabled:

The zone name provided is subject to a hold, which disallows the creation of this zone. Please contact the domain owner to have this hold removed.

You can find more details about the Zone Hold feature in our documentation: Zone holds | Cloudflare Fundamentals docs

You will need to contact the owner of the Cloudflare account where the zone is active, so they can disable Zone Hold for this zone.