DNS points to prohibited IP - Canva

Hello,
we have an Website hosted by Canva. However after the Domain was joined we get an error: Error 1000 DNS points to prohibited IP.

This may be technically correct since Canva joined up with Cloudflare. However in the settings we only have DNS enabled and not the proxy.

Any ideas how to fix this except moving away from cloudflare?

Kind Regards,
Martin

This guide gives an IP address to use which belongs to Canva. If in doubt contact Canva.
https://www.canva.com/en_gb/help/dns-settings/

Yeah thats exactly the IP that Canva provides and leads to the error

Is the domain verified by Canva (including the TXT record)? I would check with them as it’s their published IP address to use so maybe something is not configured correctly at their end.

1 Like

I’m having the same problem with Canva, were you able to solve it?

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