@user578, another 24 hours have passed without a reaction from your side. Plus, it has been a week(!) since the original replies.
As I said earlier, it is not clear what you are trying to achieve with this thread and if you are actually even looking for assistance. Continuously posting “status updates” of a vague undefined issue in a sort of monologue while ignoring responses, suggestions, and questions is not helping you nor the community and really is not the purpose of a forum.
I am afraid this thread is again scheduled to close in 24 hours. Should you nonetheless want to engage in a discussion, please finally address the mentioned points - in particular the nature of the problem in the first place and the support ticket number - as otherwise the community clearly is not the right place and you best contact support should you actually experience an issue.