DNS NS pointing to Cloudflare, but not recognized

Several days ago we’ve updated the NS records for our domain thrugo . com to point to CF and if I check via eg dnschecker it looks correctly. However in the CF dashboard it is still not picking up the domain. How can we diagnose where is the issue?

Greetings,

Thank you for asking.

I am sorry to hear you are experiencing an issue with your domain/website while using Cloudflare.

Fruthermore, may I ask you to post and share your domain name in bracketed dot [.] notation here with us so we could double-check? :thinking:

What error do you see? Can you share a screenshot of it?

Before moving to Cloudflare, was your Website working over HTTPS connection?

Have you tried using any of the available online tools for DNS propagation check for your domain name yet? For example:

Furthermore, if you recently changed your domain nameservers, regular DNS propagation time usually takes up to 24-48 hours to complete.

It could also be due to a DNS cache at your local ISP, if so.

May I ask have you tried using a different Web browser, or tried clearing your Web browser cache?
How about using a Private window (Incognito mode) or a VPN connection if possible?
Is it the same behaviour on your mobile phone (4G LTE, mobile data, cellular)?

May I ask, if you know was the DNSSEC active and enabled for your domain name at your Domain Registrar, before switching domain nameservers to the given Cloudflare nameservers of your Cloudflare account?

In the meantime, you could try to flush the dns for yourdomain.com using below tools for the NS type of the DNS record (selected from the dropdoen menu):

It sounds like you updated NS records, rather than the Name Servers in your WHOIS data for your domain:

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