DNS Not working -website down

What is the name of the domain?

https://halalo.co.uk/

What is the error number?

Error 1000 Ray ID: 9267d6af6e83fc3b • 2025-03-26 15:56:32 UTC

What is the error message?

DNS points to prohibited IP

What is the issue you’re encountering

DNS points to prohibited IP

What steps have you taken to resolve the issue?

I have migrated a domain from one account to a new account. It was showing as “Not activated” and requested to disable DNSSEC with the registrar. After disabling DNSSEC, the domain got activated, but now I am getting:

Error 1000 Ray ID: 9267d6af6e83fc3b • 2025-03-26 15:56:32 UTC
DNS points to prohibited IP

What feature, service or problem is this related to?

DNS records

If you imported the DNS records then likely it has read in Cloudflare proxy IP addresses. Make sure that any DNS record for your website are those of your host/server and not Cloudflare itself.

Otherwise, can you show a screenshot of your DNS records?

[add]
I’m seeing circular redirects…
https://cf.sjr.dev/tools/check?e08e0d80533e45c69de330dbf90d00a8#connection-server-http
…so heck your SSL/TLS setting is set to “Full (strict)” in your dashboard here…
https://dash.cloudflare.com/?to=/:account/:zone/ssl-tls

The AAAA records are Cloudflare IP addresses so remove those.

@sjr could you please help on this . my customer website is down

Since your screenshot you have unproxied the records…
https://cf.sjr.dev/tools/check?2340b25571ab416c8144505f86af54d3#dns

You are using a Cloudflare origin certificate which is only trusted by Cloudflare and not browsers so you need to use the proxy, or use a certificate from a trusted CA.

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after i did Set SSL Mode to Full (strict) if your origin server has a valid SSL certificate. now ssl cet

because…

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Thanks after enabling full ssl website started working with http and then once as you suggested, the enabling proxy it worked fine . Thanks for the help

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