DNS need to be changed, and I am unable to do So

[mahinthjoe]

What is the name of the domain?

Home | Joe's IT Solutions

What is the error message?

Replace your current nameservers with Cloudflare nameservers

What is the issue you’re encountering

Invalid DNS servers

What steps have you taken to resolve the issue?

Logged in to the cloudflare domain and attempting to change via web Interface and unable to do so.

What feature, service or problem is this related to?

DNS not responding/updating

What are the steps to reproduce the issue?

Log in to cloudflare

Screenshot of the error

[cscharff]

This domain is active in another Cloudflare account. If you don’t have access to that account and need to set up a new one you will change the nameservers at your registrar.

[mahinthjoe]

hi, thanks for the reply, how did you figure out may I ask sir?

[cscharff]

The domanin has other nameservers set at the registrar and is resolving to Cloudflare IP addresses. The latter requires a valid and active Cloudflare account.

[mahinthjoe]

Hi,
Agreed I have many cloudflare accounts and I was operating the domain name joesitsolutions.com in Zero Trust Settings configured to my local system before the domains expiry.

The previous screen shot up above in this thread I had sent you from my Hotmail account.

Now I am attempting to create the domain again but these previously manually configured DNS settings are appearing again how do I resolve this issue? Remove from Cloudflare does not work any other suggestions, respected sir?

I assume the domain joesitsolutions.com is owned by this email [email protected]

[mahinthjoe]

Another Issue I observed is his domain name pending issue

[mahinthjoe]

Unable to Delete the incorrect DNS records manually too

[mahinthjoe]

How do I verify ownership in the overview page? which again gives me the same page displayed earlier in the [email protected] account

[sjr]

As already noted by @cscharff, you are either not in the Cloudflare account where the zone is active. You need to either…

• make the zone in the account you are logged into the active one by changing the nameservers at your domain registrar to the 2 that you are being asked to use (mia and skip)
  or
• log into the account where the domain is already active and configure your domain there.

Or you have deleted the zone from your account and added it back again, in which case you need to change the nameservers at your domain registrar to match the ones Cloudflare is asking you to set.

https://cf.sjr.dev/tools/check?5aedff4dbbb04b279ae00cec5eaaad27#dns

[mahinthjoe]

Thanks for the quick reply
Correction the domain name I am configuring for is https://joesitsolutions.com not https://joesitsolutions.com.au

[sjr]

Ah, ok. I took it from the first post and discourse follows redirects.

Anyway, the same applies. The domain is active in a different account from the one you are logged in to so either log into that account, or change the nameservers at your registrar to those Cloudflare is asking you to set.
https://cf.sjr.dev/tools/check?5056f1b6f0bc4f139fae88b18b12dd75#dns

[mahinthjoe]

Synergy Wholesale Pty Ltd purchased the domain name as per this output via cf.sjr.dev :: Cloudflare Things thanks and they own the domain for next 5 years and also has a redirect to joesitsolutions.com.au from it.