DNS Name servers no longer point to Cloudflare

General Dashboard
1

What is the name of the domain?

xgdan.com

What is the error number?

NO

What is the error message?

The xgdan.com name server no longer points to Cloudflare. They now point to: alice.ns.cloudflare.com boyd.ns.cloudflare.com

What is the issue you’re encountering

Received email reminding me to change name server from alice.ns.cloudflare.com boyd.ns.cloudflare.com Change to dom.ns.cloudflare.com dora.ns.cloudflare.com to reactivate the domain, but I can’t change it right now because my domain itself is registered with Cloudflare,

2

I’m still unable to manage the domains I registered with Cloudflare, so clicking the Admin button at the far right of the list will take me to the admin page and back to the list after 1 second

3

Thank you for writing and feedback.

I can see the domain is registered and recently updated, therefrom did you transfered it lately to Cloudflare Registrar? :thinking:

Registrar URL: https://www.cloudflare.com
Updated Date: 2024-12-19T04:34:39Z
Creation Date: 2019-11-22T09:29:24Z
Registrar Registration Expiration Date: 2025-11-22T09:29:24Z

Current nameservers are:

Name Server: alice.ns.cloudflare.com
Name Server: boyd.ns.cloudflare.com

And DNSSEC is enabled:
DNSSEC: signedDelegation

Questions about Cloudflare Registrar will need to be resolved by the Customer Support team and cannot be resolved on the Community.

Kindly, to contact the Registrar team, please submit a new support request from your Cloudflare account directly through the Cloudflare dashboard. Visit https://dash.cloudflare.com/?to=/:account/support and choose Cloudflare Registrar.

Please share your ticket number here so that we can track it and notice the team about your case.

4

Case Number
01327965

1 Like
5

I have submitted the work order more than 24 hours, my domain name can not be resolved, can not manage, can not change the name server, my service has been stopped more than 36 hours. Please ask whom I should go to to communicate this matter because it is really very urgent because my service has been running normally except for this unexpected request to modify the name server.

1 Like
6

Thank you for sharing your ticket number here with us.
The team is notified about your case and will respond accordingly onto it.
Please, be aware it’s weekend and Holidays vibes in the air, there might be limited window from Support, nevertheless the team will surely help. Thank you for patience in advance.

7

Hi,

I have noted in the ticket that this issue has been escalated to the Community. Please feel free to check the ticket for any updates.

Thank you for your patience

8

Ok, may I ask how long it will take to deal with it, because it is urgent

1 Like
12

Sorry for the issues, my colleagues in Support have indicated this was resolved on your ticket. Please post another topic here if that is not the case.

1 Like
13

Thank you. Problem solved

2 Likes
14

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