Free plan accounts cannot have more than one location with IPv4 enabled
What is the issue you’re encountering
DNS Locations on a Paid Plan which includes 30+ can not be created or edited. They are blocked by an error message about ‘free plan limitations’ which shouldn’t be applying to a paid account
What steps have you taken to resolve the issue?
I wrote to Cloudflare support but haven’t received a response and based on peoples experience from this thread, Im wondering if I’ll just be ignored: Additional DNS Locations
What are the steps to reproduce the issue?
-Attempting to create a new DNS location (only 2 currently exist)
-Attempting to edit any setting on an existing DNS location
“Free plan accounts cannot have more than one location with IPv4 enabled.”
On a paid plan that lists the available feature of tens of Locations.
I see that Cloudflare isn’t just ignoring me. There are countless other threads about this dating back to the summer. The responses from support are flippantly dismissive. “Its as the message says. This is a limit on free accounts” without any acknowledgement that its happening to people on paid accounts.
How is this the modus operandi of Cloudflare still after so many years? Small/Medium businesses trying to throw our many at your LISTED paid features that don’t function and then getting ignored.
Maybe complaining here will get some traction. Im doubtful the ticket will get a response. .
I still haven’t gotten a response to my ticket either. I have a paid plan and anytime i try to add ipv4 DNS location gateway i get the same error message, free plan can’t have more than 1 DNS location, even though the sign up page says free plans offer 3 dns locations. But anyways I should have up to 50 DNS locations, I’m on the paid plan. I could really use the support, it’s been a week since I have opened the ticket. 01217756
In the same boat. Holy responded to my ticket on October 1st, but no news since then. I just wrote this morning asking for an update.
We are paying for seats, we only have two locations with IPv4.
Free or not, this is clearly a broken feature and its taking them a really long to to acknowledge it let alone remediate.
People have been complaining about this going back months from what I can tell.