DNS Locations cant be created or interacted with on Paid Plan

Additional information

I don’t know/other

What is the error message?

Free plan accounts cannot have more than one location with IPv4 enabled

What is the issue you’re encountering

DNS Locations on a Paid Plan which includes 30+ can not be created or edited. They are blocked by an error message about ‘free plan limitations’ which shouldn’t be applying to a paid account

What steps have you taken to resolve the issue?

I wrote to Cloudflare support but haven’t received a response and based on peoples experience from this thread, Im wondering if I’ll just be ignored: Additional DNS Locations

What are the steps to reproduce the issue?

-Attempting to create a new DNS location (only 2 currently exist)
-Attempting to edit any setting on an existing DNS location

Bumping this since there’s been no response from support and the issue still persists after 3 days

@d-oaim what is your ticket number with Support?

Hi @cloonan,

I missed the notification for your response somehow.

The ticket # is 01134184

Thank you for checking on it!

“Free plan accounts cannot have more than one location with IPv4 enabled.”

On a paid plan that lists the available feature of tens of Locations.

I see that Cloudflare isn’t just ignoring me. There are countless other threads about this dating back to the summer. The responses from support are flippantly dismissive. “Its as the message says. This is a limit on free accounts” without any acknowledgement that its happening to people on paid accounts.

How is this the modus operandi of Cloudflare still after so many years? Small/Medium businesses trying to throw our many at your LISTED paid features that don’t function and then getting ignored.

Maybe complaining here will get some traction. Im doubtful the ticket will get a response. .

Additional DNS Locations - Zero Trust / Gateway - Cloudflare Community

We are taking a look at it. Please follow up in the ticket. Sorry for the delay and thank you for your patience!

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Thank you Holly

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A post was split to a new topic: Issues adding dns locations

2 posts were merged into an existing topic: Issues adding dns locations

In the same boat. Holy responded to my ticket on October 1st, but no news since then. I just wrote this morning asking for an update.

We are paying for seats, we only have two locations with IPv4.
Free or not, this is clearly a broken feature and its taking them a really long to to acknowledge it let alone remediate.

People have been complaining about this going back months from what I can tell.

A post was merged into an existing topic: Issues adding dns locations

@kevinkerr
Cloudflare caegorically does not have good support unless you’re an Enterprise customer that can spend at minimum $1000 USD/month. I had hoped the entry point for Enteprise would be cheaper than this but alas.
A sales agent informally confirmed the ‘support reality’ and minimum cost on a call yesterday.

The support response times outlined for Access Standard and the like are at best well intentioned falsehoods, and at worst misleading lies.

Reaching someone on chat doesn’t do much good if real problems aren’t escalated and prioritized at level 2.

Non-Enterprise customers are demonstratably the lowest prioritiy in the cue.

I’ve had two tickets open now for over a month. I have paid Pro and Access Standard plans.

Multiple HAR files and a video have been sent to support but nothing has come of it other than a support rep saying “nothing indicating a problem appeared in the first HAR file”. They won’t even acknowledge that something is broken. Even with the video and screenshot evidence.

@hollynghiem maybe you can help us not loose complete hope?

This is really starting to suck. I really did expect that paying for Access Standard and CF Pro would have afforded us slight better support than being on a Free plan.

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create a new account and then do the $5 a month gateway of up to 50 locations settings. input credit card. Then use an API call to extract the rules list from the source cloudflare account then post those same gateway rules into the new account. This is what i did. Sucks but we are not getting any support.

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This is unfortunately not an option for me. We have a sprawling and complex account. Access alone has SSO configured, 20+ self-hosted apps, customized access control based on IP and Entra synced group policy.
We’re actively using Cloudflare ZeroTrust client installs on devices and Cloudflared for tunnelling.

Its only possible to have one Zero Trust portal per account. We would then also have to transfer all our domains (and hundreds of DNS records, rules, workers, R2 configs, etc) to have access to them through the Zero Trust portal for access control.

This would be particularly extreneous and risky. This is our primary business/source of revenue and we are integrated with a provider via Cloudflare SaaS and DCV domains (to allow client CF proxy in front of SaaS CF proxy). All of that would need to be done. This isn’t even to mention all of the SSL certificate re-issuance and inevitable down time during transition.

If only it was that simple… unless theres some way to have more than one Access Portal per account? But Im pretty sure theres not.

Still complete radio silence, and yet here I am very much expecting a useful response eventually.

Trusting you guys ; )

@hollynghiem do let me know if I should give up at some point.

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Bumping this topic because nothing has been responded to let alone resolved.

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Is there any update on this. This is happening to so many users for so long now and still nothing from any support.

I cant even see the tickets I’ve opened already due to the support portal being as bad as this service!

You’re the only one here thats replied with any level of sympathy.

I’ve been effectively stonewalled or ignored in the support tickets. Our license count keeps growing and with it, the size of the headache this is creating.

Still unacknowledged. Still unresolved. No workaround or rememdiation guidance provided.

After providing the HAR recordings that just stopped responding to the ticket.

Same issue. Upgraded and receive the can’t have more than 1 IPv4 with free plan.
(Ironic that the sidebar states search before you post, that’s what got me here).
I can’t comprehend why a paid service would be offered, but the actual service is not given. I actually talked cloudflare up to my company and got all of our websites moved here (this was before they decided to yank the rug from under my feet). Now I’m beginning to feel like a fool for doing so.