Error 1001 Ray ID: 90c394109e41e245 2025-02-03 15:50:44 UTC DNS resolution error
What is the issue you’re encountering
We cannot launch a new Shopify store successfully because of this error.
What steps have you taken to resolve the issue?
loudflare Removal.
Initially set Cloudflare to “gray” (inactive mode).
Fully removed the domain from Cloudflare.
Verified with Enom that only lingering traces remained, which should clear with propagation.
Domain Registrar Verification (Enom):
Confirmed DNS settings are correct.
Verified that Cloudflare was successfully removed.
No further actions required on their side. Shopify Investigation & Reset: Shopify confirmed that the DNS settings are correct.
Identified an SSL provisioning delay on their end.
Reset domain settings within Shopify to help clear potential issues.
Advised that changes could take up to 24 more hours to fully process.
Direct Contact with Cloudflare:
Attempted to call Cloudflare support—no live technical support available unless on an Enterprise plan.
Sent an email request to Cloudflare for verification of any possible restrictions (no response yet).
Engaged Cloudflare’s community resources to escalate the issue.
What feature, service or problem is this related to?
DNS not responding/updating
What are the steps to reproduce the issue?
Attempt to Access the Website:
Navigate to zerofriction dot com in a web browser.
The site does not load, displaying a DNS resolution error.
Check DNS Resolution:
Run a DNS lookup (e.g., nslookup zerofriction dot com or dig zerofriction dot com).
Observe that the domain does not resolve correctly.
Verify Domain Settings in Shopify:
Go to Shopify Admin → Settings → Domains and check domain status. Shopify reports the domain is connected but SSL is still provisioning.
Confirm DNS Settings at the Registrar (Enom):
DNS records are correctly set to Shopify’s required values.
No incorrect or conflicting records found.
Check for Cloudflare Influence:
The domain was fully removed from Cloudflare, but residual traces were previously detected.
The issue persists after Cloudflare removal, raising concerns about lingering effects.
Wait for Propagation:
The site has been down for 4+ days, well beyond the usual propagation window (24-48 hours).
The delay suggests an issue beyond standard DNS propagation.
Check SSL Status in Browser Developer Tools:
Open the site in Google Chrome → Right-click → Inspect → Security tab.
SSL certificate still shows as “Pending” or missing.
Test Site Using Different Networks & Devices:
Tried accessing the site from multiple networks and ISPs (still unreachable).
No differences in access results.
Tried launching my shopify store since Friday but still having issues. It appears to be cloudflare. We’ve removed our cloudflare account, connection and everything but the error will not got away
Ray ID: 90c5238f0bba27c5 • 2025-02-03 20:23:27 UTC
We have had not success for 4 days not getting anywhere and no one to speak to at cloudflare to help with the situation. Site down for 4 days
The same original error message is back. It moved to the shopify one in the middle of the night but now the original error is showing again saying cloudlfare issue. We have deleted and removed cloudflare entirely but they appear to somehow still be blocking us and we have absolutely no way to contact them. We have been trying to resolve this for 5 days.
Was just following up on this, and it seems you’ve switched your site from Shopify to Magento (self-hosted) now, and the site is working once again, albeit very slowly from my end of the world.
Note that since your domain was no longer using the Cloudflare nameservers, any Cloudflare error you were seeing could not have come from your domain’s previous connection to Cloudflare.
There was definitely something wrong with your Shopify setup: Shopify themselves use Cloudflare in their tech stack, hence the Cloudflare error page even though you had disconnect your domain from Cloudflare.
we are being blocked by cloudflare from moving to a new shopify store been over a week of trying
What steps have you taken to resolve the issue?
My company Zero Friction have been a client of cloudlflare for some time, we had a pro account. We recently tried (one week ago) to launch a new shopify website. In doing so, it became clear to us that cloudflare was blocking this process. We then tried to delete our cloudflare account (because we thought this would resolve it) but this did not help. We can’t get any support anywhere. We can’t updgrade our account back to the pro plan because cloudflare won’t let me. It gives me an error message “the zone can not be updgraded at this time”. What does this mean? We are stuck. We’ve been stuck for 7 days and cloudflare is the issue, it is the problem and we can’t get a reply, a person, any support at all which is very frustrating. Our entire launch of our site is being held captive by cloudflare. We need some sort of assistance. We’ve opened tickets, nobody replies or can help, knows what they are talking about. We need to be released from cloudflare and be sure that it will no longer interfere with the migration to shopify. This is getting ridiculous at this point. My entire web team is stuck, I need support.
This alone should have been sufficient proof to you that the root of your problem is not what you think it is… that your assumption that Cloudflare is “blocking” you is totally wrong.
Yet, you decided to double down on that erroneous path.
Anyone with a basic understanding of DNS technology would know this whole thing – the idea that Cloudflare is somehow holding your domain hostage when Cloudflare is neither the registrar nor the authoritative DNS provider – is quite ridiculous.
As I mentioned above, Shopify is a Cloudflare customer. All Shopify customers use Cloudflare indirectly. The Error 1001 page you saw, even though it mentioned Cloudflare, had nothing to do with your own Cloudflare account. It’s from Shopify’s Cloudflare integration.
If you look at your own screenshot above closely, the second “Less Likely” reason for this error is that something is wrong with the site’s configuration at the Cloudflare partner organization’s end (in this case Shopify). This is where your problem is.
I can sense from your posts how this must be frustrating to you. I can empathize with that. But continuing to knock on the wrong door isn’t what’s going fix your problem.
We actually went back to my original site/ store which is on the magento platform because the site was down (no site) for 5 days. That is what you are seeing. We did attempt the migration to shopify again but it did not work, so my web staff put the magento store up again. It still is not working.
If you opened a ticket previously about this, please share your ticket number here so we can have it escalated for you.
If you’ve not opened a support ticket yet, that should be your first step to ensure your case can be handled by the right team. Sending direct emails or calling enterprise sales numbers won’t get you far. Since you’re not on a paid plan now, just open an Account ticket and share the ticket number here.
I’ve escalated this for the Cloudflare Customer Support Team to take a look. They should get back to you on one of your tickets, but I can’t say when. Please do keep us updated on any new developments here.
Hi We have not heard anything from cloudflare support since your reply 3 days ago… We are still unable to move the store to the shopify site. We continue to make attempts. We have even attempted to use a different domain and found it to work perfectly the shopify store populates and works perfectly which means the issue is definitely with our zerofriction.com domain and cloudflare. We’ve communicated with Enom our domain resgistrar and they have been in discussions with us and everything is set up perfectly with them and working properly. Cloudflare is somehow not allowing the domain zerofriction.com to work with shopify. Any further suggestions? We don’t have any other options. We are attempting to move the DNS to shopify because they said if it is with them they can assist. AT this point we are getting no where with cloudflare.
Ray ID: 91398f1089646a30 • 2025-02-17 23:29:19 UTC
What is the error message?
Error 1001
What is the issue you’re encountering
Our domain is being banned by cloudflare
What steps have you taken to resolve the issue?
We have been trying to launch a new shopify store for almost three weeks. We have had no success doing so because our domain is being banned by cloudflare. We have had no success within the community or opening tickets to get an help from cloudflare. What is the best way to request your domain be unbanned?
What feature, service or problem is this related to?
DNS records
What are the steps to reproduce the issue?
Shopify has confirmed that our domain is banned. Shopify says the following: Our investigation into your domain shows that Cloudflare has placed a ban on your domain, which is restricting the provisioning of SSL certificates and explains why we see the SSL pending message in Settings>Domains of your Shopify Admin.
could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to apply object products: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.
What is the issue you’re encountering
unable to add a plan, get support and get our domain unbanned by cloudflare
What steps have you taken to resolve the issue?
email, opened 6 tickets. moved domain to shopify, opened ticket withcloudflare billing, opened tickets and chats with support, not replies going on 4 weeks of trying to get this resolved. We need our billing issue resolved (we have no balance) so we can upgrade & actually speak to a human and get our domain unbanned.
Billing issues requre a Billing ticket with Support
130822, 01379091,01394376
In what area can we help you?
Upgrades
What are the steps to reproduce the issue?
Try adding or upgrading to any plan. we are trying to add/upgrade our plan but continue to get the error message that it can’t be done. We have no outstanding balance, we have opened several tickets but no response
I can understand that the situation is very frustrating for you, but creating new topics isn’t going to speed up the process, as the community can’t offer billing support.
@GeorgeAppiah has escalated your ticket, but I’m afraid there are a lot of other users with equally urgent problems due to the ongoing billing issues.
Do you have any other suggestions? This is the reply from shopify that we were able to receive but nothing from cloudflare as of yet
Our investigation into your domain shows that Cloudflare has placed a ban on your domain, which is restricting the provisioning of SSL certificates and explains why we see the SSL pending message in Settings>Domains of your Shopify Admin.
From here, please contact Cloudflare directly at [email protected] with the name of the domain and subdomain, requesting the domain be unbanned. It is also recommended to include details on your association with the domain such as the purchase date, domain provider, and use of the domain. This request must be made by you directly as the owner of the domain. (We did this twice with no reply)
Once the domain has been unbanned by Cloudflare we should then be able to issue the necessary certificates as expected.
Laudian,
Has your business and website been down for almost 4 weeks? have you attempted everything in your power to try to get a response from cloudflare with no success? Each day that passes is money that I’m loosing, I’ve been a cloudflare customer for years and I can’t get one person to help with what seems to be a stupid billing error that is prohibiting our ability to get help and launch a site. Sorry I keep opening topics but not one has been replied to. No one has actually had a solution or suggestion. What would you do?
I would buy a new domain, use that on Shopify, and redirect the old domain to the new domain until the old domain is fixed.
When the old domain is fixed, I’d reverse that and redirect the new domain to the old domain.
Not optimal, but that’s something that you can do.
There’s simply no one here that can help you with billing issues. @GeorgeAppiah escalated the topic and a staff member put your ticket on the billing queue. I’m afraid that’s all that can be done from the community.
