My cPanel is showing an error (was working ok) in the Email Deliverability section.
DNS Errors Occurred (Reverse DNS) - This system does not control DNS for the "my_domain.com" domain. Contact the person responsible for the "arnold.ns.cloudflare.com" and the "jill.ns.cloudflare.com" name servers and request they update the record.
The system failed to complete validation of “my_domain.com”’s “PTR” because of an error: (XID 7gvuen) DNS query (105.XX.XXX.XX.in-addr.arpa/PTR) timeout!
How can I go about fixing this?
The domain is registered using AWS Route53, has been setup for months now.
Also - for the PTR record, I see people say it should not be in the DNS settings of Cloudflare… so should it go in my AWS Route53 records, or in the Cpanel?