DNS email sending error

General Email Routing
1

What is the name of the domain?

What is the error number?

1014

What is the error message?

please advise who brevo can work with cloudflare, we get the following error Error 1014 Ray ID: 8ec4a8a66d49f660 • 2024-12-03 15:41:04 UTC CNAME Cross-User Banned

What is the issue you’re encountering

we use gamil for business and brevo on the same email address, if it sends from brevo, if they click a link error appears

What steps have you taken to resolve the issue?

i have reached out to brevo and they suggest I contact cloudflare

What are the steps to reproduce the issue?

i can forward an email to you to see

2

In your Cloudflare DNS page, change the “Proxy Status” of the subdomain (CNAME record) you’re using for Brevo link tracking to DNS Only :grey:

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3

this is already in place so it isn’t that to resolve

4

Then please provide an example of a link that’s giving this error.

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5

https://idiedee.r.bh.d.sendibt3.com/tr/cl/Iv6euNOWpDf12Xsqrp1BxbBSxelf7e-80UiVf5xTlCC9IFC3x9zZ8aJ1oZpwTgiz-M8YHtNN3RLsNGtPhmW6S953h0MXnYc-7RrfCiLT5R8p3rKON9u1W_0e9keozwDmy2z-uNgxAodXw9WK3QAOXBaLN14SXv8IRTrgdenD6NDxBgDnx6PlDqwAj6nV_MQl8ztd6r09FVUXa2yY0iwE1DeTdwIoO_OjEIOPwDRtocK9yOF8lsg_cZOs-keTug2Yo-c0gd4SAwOorf5FNRjCdOVW1Q

6

Thanks for the update.

So it seems you’re not even using a custom subdomain for your Brevo click tracking. The problem is rather occurring on www.caredemy.us.

For the specific problem reported, all you’d have to do is change your “Thank You” page’s URL from https://www.caredemy.us/optin to https://caredemy.us/optin

But there’s the bigger issue that any link using www.caredemy.us will fail, and that needs to be fixed. Since your WordPress site is configured to use the naked domain caredemy.us, you want to redirect www to caredemy.us.

To do this, remove the existing CNAME record for www (ie www.caredemy.us) and add an A record pointing at the dummy IP address 192.0.2.1. Make sure this is proxied :orange:. Then set up a Redirect rule to forward www to the apex domain. See the link below for step-by-step instructions.

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