DMCA Complaint

Hello, i just received this from Cloudflare:

Cloudflare received a DMCA copyright infringement complaint regarding:

Where do i contact Cloudflare regarding this?

Best Regards

1 Like

Hi @roger.nilsson, unless the contact requested a specific follow-up option, you can go to https://www.cloudflare.com/abuse/form, complete the form with as much detail as you received, explain you received it, include as much reference information as possible and the team will follow up with you.

This is the full email, i just blurred out the urls:

Cloudflare received a DMCA copyright infringement complaint regarding:

xxx.com

Below is the complaint we received:

Reporter’s Name: Redacted
Copyright Holder’s Name:
…Redacted…
Reported URLs:
https://withheld.com/na
Original Work: Redacted.
For more Details, Redacted
Using your company’s web service, miscellaneous and illegal communication occurs and it distributes, sells, exchanges, and or promotes contents that are illegal and harmful for users (including but not limited to free-server, auto/hack programs). This is very apparent violation of Korean law and infringes the Intellectual properties of game developers and cause detrimental impact to the game industry. Also it brings harm to users with its unauthorized contents and program.
We have forwarded this complaint to your hosting provider.
Regards,
Cloudflare Abuse

My website does not violate any laws.
what can i do?

Hi @roger.nilsson, you’ll need to contact the trust & safety team via the abuse form earlier in the thread. This customer community cannot assist at all with this type of issue.

Thank you for the reply Cloonan, i dont see any form for a counter complaint, can you direct me to where i can find that?

Best Regards,

Hi @roger.nilsson, I don’t think there is a form for reply and as there were no particular option presented in the note, contacting the team via the submit form with the details of what your received is the best option.

Thank you, so i should select “General” form and give them all information and ask them what i need to do?

I think that is the best option. An alternative I see from time to time is folks will submit a support request and ask that it is escalated to the Trust & Safety team, both routes will land your request in the same place.

How do i submit a submit a “support request”? i cannot find that anywhere

Login & go to https://dash.cloudflare.com/?account=support

Edit to include image, click the green button at the bottom of just about every support page:

The link you provided me redirected me to this page: https://dash.cloudflare.com/support

Where i get 3 options: “Visit the status page”, “Ask the community” and “Get more help”

Try “Get More Help”

It should prompt you for your domain name and some other questions.

1 Like

Thank you very much for the help guys!

Best Regards,

1 Like

This topic was automatically closed after 14 days. New replies are no longer allowed.