DKIM & SPF Check Did Not Pass

[bryan20]

Keep getting error message when I send email that DKIM & SPF Check Did Not Pass. Talked with my email company and they said it was a Cloudflare issue and I needed to contact them to add a record to DNS record of the domain. I cannot get in touch with Cloudflare support to get this added. How do I get in touch with Cloudflare support?

[epic.network]

Welcome to the Cloudflare Community.

@bryan20

How do I get in touch with Cloudflare support?

You don’t, not for adding DNS, at least. Even on an enterprise plan, updating DNS records is a self-service task. Cloudflare does not offer concierge DNS service where they update DNS records on your behalf.

You will need to determine what records your email service needs in your DNS and add them. Did your email provider give you records to add or at least point you to a guide that will help you understand how to create them? Once you know what your records look like you can easily add them via the methods outlined in this Community #tutorial. I have included a link to an additional #tutorial that serves as a primer on the email authentication DNS records.

Adding DNS Records

This tutorial covers adding general DNS records and specifically A, AAAA, CNAME, MX and TXT records. Go to the DNS app of your Cloudflare dashboard. Enter your credentials and click ‘Log In’ Click the domain in question Click [image] [Please note, the content of the records below are solely for example purposes and should be replaced by valid records with content provided by your web host] Please select which record you need help adding:

A Record

<a class="lightbox" href=&quot…

How to prevent your emails from going to spam

As a website admin, you will likely be sending out emails to your customers or visitors for newsletters, account notifications, product updates, etc. Depending on the circumstances, you might start noticing your emails are ending up in customers’ spam/junk folders instead of their email inbox. This issue can be caused by a few things, and I’ll go into detail for each: Misconfigured DNS/absence of necessary records Poor domain reputation FAQ Misconfigured DNS/absence of necessary records For…

[bryan20]

They did give me the records to add. However, I’ve never had a login for Cloudflare. Not sure how my domain is connected with them. When I went to log in, I had to create an account. There are no domains listed under my account so not sure how to get the domains connected to be able to get to them.

[epic.network]

You could always try using incognito mode with the Forgot your email? procedure. If you created the account under another email address that might help you identify it.

Login and account issues · Cloudflare Support docs

If you do not have access to the Cloudflare account that contains your domain, you will need to move the domain into another account. There is a link in that article that covers that option in further detail.

[bryan20]

I created the login and when I go to “Add Site” and enter the the domain, it says it already exists. However, I do not see it in my Manage Domains in order to make any changes to it. Under Manage Domains, I enter it in the search box but nothing comes up.

[epic.network]

Manage Domains only shows domains that you have purchased using Cloudflare registrar. It is not where you access your sites. Your sites are found under Websites in your dashboard.

[bryan20]

Oh, Ok. That shows “Pending Name Server Update”. What does that mean?

Bryan Lyle

[email protected]
(901) 842-5953

[epic.network]

There is a Community #tutorial that reveals possible causes and solutions.

Community Tip - Fixing “Pending Nameserver Update”

Error Try the suggestions in this Community Tip to help you troubleshoot “Pending Nameserver Update”. Background When you sign up directly with Cloudflare, you’re assigned two name servers, they’ll look something like: tim.ns.cloudflare.com shannon.ns.cloudflare.com Once we confirm the name server change, you’ll see a message on the overview tab of your Cloudflare dashboard that indicates the change was successful and Cloudflare is protecting your site. Until that happens, you’ll see a mes…

[bryan20]

Actually just got an email that it is now active.

Bryan Lyle

[email protected]
(901) 842-5953