DKIM not recognized by GMAIL

Hello,

I have a problem with Google not recognizing my DKIM.

Here’s the original message from gmail:

Delivered-To: [email protected]
Received: by 2002:a17:906:46ce:b0:9e7:153b:b38f with SMTP id k14csp1140580ejs;
        Mon, 13 Nov 2023 00:09:10 -0800 (PST)
X-Google-Smtp-Source: AGHT+IGRovBVbszjwevw9kvq2muSqDdBsOgmxdjPq51cq1FqQM7wxxFgZ41q/1dy4K4MKODOzFbb
X-Received: by 2002:a05:6808:189c:b0:3b6:d00d:323b with SMTP id bi28-20020a056808189c00b003b6d00d323bmr9282203oib.1.1699862949737;
        Mon, 13 Nov 2023 00:09:09 -0800 (PST)
ARC-Seal: i=2; a=rsa-sha256; t=1699862949; cv=pass;
        d=google.com; s=arc-20160816;
        b=zJ36iUAQMOzEDJCS1bB6Gqtt81+FNbuX7uFwSJe0tgPr6Z5odUiBcgsbeUcuDKDfJb
         mP1C4T/H+bOAjBHmjW31W4ui3+gx2FBty5Y70rpscA7fUKDhJrG3SZkhjqQ09ZHEdLlb
         I04G0bGC8sAFfhMXO2qc8uVbgzVAgITkI2NWsoDy9RfId6mNewJqqz5HJTYkm/7Mas+H
         XI1qEfrIDiOmajUXYv4I8wQR3ezoCCdm8V/b7Gf847oOtOeHSh/XTfCZ/KusyrXoSD+a
         NQsHuZxTSMi1st5pgMCgHnX9ugd7cVUDe4MHKfnUsrmROquMVIAfVDeTM6ivm6ZjKj3O
         q+7Q==
ARC-Message-Signature: i=2; a=rsa-sha256; c=relaxed/relaxed; d=google.com; s=arc-20160816;
        h=content-transfer-encoding:message-id:user-agent:subject:to:from
         :date:mime-version;
        bh=Hdh73yjoBthEl+/4nkPJWBy0KuQvpBRve3Z4EaiJUr8=;
        fh=c46EyK1eRjE//xPlMKIoUba9m6Fq/g2FJwgRzGEja6o=;
        b=fDPC2rE6LncJrtUXy3mZ8Mz6gtv9OsO1QMQKb/PlkaZq2sD6/PItdGRnhg11Zu6VM7
         LwYi/GGJBjS5IkVSGX7BUw2WKzTpt3BrTa5c89byzQ6xOvvf1+w26h80ry6Y8qAm3dky
         c5PnyQdir16f+3XxCeKEo7bV/V4D6kzFXLbgeTtyhJ67RM9asYD40Rk3zudjqav3UXbg
         p+5wyMIwx7OhuwiJxjUTgnufa+lOvjjjIFXQEQX/xKQ8wjPL4RnrM3RR+5Teq81UAhCC
         wTjT5R8LUt9PwI/UqTLmgGwsNhlrmM03E/8j76aCKI4EbWvTzg+exLos+1mEdvNpjC5b
         mAhQ==
ARC-Authentication-Results: i=2; mx.google.com;
       arc=pass (i=1);
       spf=pass (google.com: domain of [email protected] designates 23.83.212.16 as permitted sender) [email protected];
       dmarc=pass (p=REJECT sp=REJECT dis=NONE) header.from=rockamen.hr
Return-Path: <[email protected]>
Received: from beige.elm.relay.mailchannels.net (beige.elm.relay.mailchannels.net. [23.83.212.16])
        by mx.google.com with ESMTPS id w184-20020a6382c1000000b005b8ebb6d6d7si4899225pgd.117.2023.11.13.00.09.09
        for <[email protected]>
        (version=TLS1_2 cipher=ECDHE-ECDSA-AES128-GCM-SHA256 bits=128/128);
        Mon, 13 Nov 2023 00:09:09 -0800 (PST)
Received-SPF: pass (google.com: domain of [email protected] designates 23.83.212.16 as permitted sender) client-ip=23.83.212.16;
Authentication-Results: mx.google.com;
       arc=pass (i=1);
       spf=pass (google.com: domain of [email protected] designates 23.83.212.16 as permitted sender) [email protected];
       dmarc=pass (p=REJECT sp=REJECT dis=NONE) header.from=rockamen.hr
X-Sender-Id: infoimperodoo|x-authuser|[email protected]
Received: from relay.mailchannels.net (localhost [127.0.0.1]) by relay.mailchannels.net (Postfix) with ESMTP id CB000761D96 for <[email protected]>; Mon, 13 Nov 2023 08:09:08 +0000 (UTC)
Received: from james-kirk.oblacno.net (unknown [127.0.0.6]) (Authenticated sender: infoimperodoo) by relay.mailchannels.net (Postfix) with ESMTPA id 13015761384 for <[email protected]>; Mon, 13 Nov 2023 08:09:07 +0000 (UTC)
ARC-Seal: i=1; s=arc-2022; d=mailchannels.net; t=1699862948; a=rsa-sha256; cv=none; b=81+Z3JZ9lp+0oUcxa0/XDm4T+OhMr1EPPw6LG0JHKVILwb3tqzfr6z7fN8Kqup+SOzUqPD 87s0Q69QJrhpdOfLjG5KAlXlOYgTCrD074HYO3UBOSQSY+vsPrfzT882L/vTQg6Www4xjG u3rrkIsBLsGkLcuvX3cqNgFzABbFuT8rZShavfyyNyP0z0b594twYaqsZvit9dXlAP9mMQ Ls70hRwU43rKVS4v59er94J4fjbF3ekIkIEUxP0VnM+2jUt2tJOhl5k4kM/0uVv2sew8Vz Iixtp2qXa+nMjxtWrM4ieil9RRs4oTSS0f2ZuAKKAA+Ihazpbnf+tWIWNNI1Vw==
ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=mailchannels.net; s=arc-2022; t=1699862948; h=from:from:reply-to:subject:subject:date:date:message-id:message-id:
	 to:to:cc:mime-version:mime-version:content-type:content-type:
	 content-transfer-encoding:content-transfer-encoding; bh=Hdh73yjoBthEl+/4nkPJWBy0KuQvpBRve3Z4EaiJUr8=; b=6Ow3FlH0yCuSqwnfD0rPC/eEBUOxPEIL6ddCwkTe/PHX02dAdthNif45+LQC869bK4RR/S rKDaCvIm65M/1Pog0e84iKQ6diKLivv0lZwvqPRcVQVdnci4mzEkHq7g/esl+KmLFhsQUf 46HQg7uCct8ob2vsbkaqJiD2go0d3Z0PzQRJfBP8Al0qoXma67Mp7a8YJNkH2K7NRkwyjY ad/w67RXcbQ3q7Inh8bEo0JifBm7bQ4tYl8sVMrEYtN3g9Tmxbygg1SKt74j9YQNu4d2gk wqtiOgtz5KYdypfSIBWfudAs0HBNjc6CKCLtm0RA5my0/9NI4OOygyTXeSBjSw==
ARC-Authentication-Results: i=1; rspamd-6c48c794c6-7sr7p; auth=pass smtp.auth=infoimperodoo [email protected]
X-Sender-Id: infoimperodoo|x-authuser|[email protected]
X-MC-Relay: Neutral
X-MailChannels-SenderId: infoimperodoo|x-authuser|[email protected]
X-MailChannels-Auth-Id: infoimperodoo
X-Turn-Eyes: 278cb8a77009e3ba_1699862948402_3607916855
X-MC-Loop-Signature: 1699862948402:2912783058
X-MC-Ingress-Time: 1699862948402
Received: from james-kirk.oblacno.net (james-kirk.oblacno.net [194.56.74.78]) (using TLSv1.3 with cipher TLS_AES_256_GCM_SHA384) by 100.116.85.10 (trex/6.9.2); Mon, 13 Nov 2023 08:09:08 +0000
Received: from [::1] (port=33834 helo=james-kirk.oblacno.net) by james-kirk.oblacno.net with esmtpa (Exim 4.96.2) (envelope-from <[email protected]>) id 1r2S0I-008yOf-33 for [email protected]; Mon, 13 Nov 2023 09:09:06 +0100
MIME-Version: 1.0
Date: Mon, 13 Nov 2023 09:09:06 +0100
From: [email protected]
To: xxxxxxx <[email protected]>
Subject: yet anitehr dkim test
User-Agent: Roundcube Webmail/1.6.0
Message-ID: <[email protected]>
X-Sender: [email protected]
Content-Type: text/plain; charset=US-ASCII; format=flowed
Content-Transfer-Encoding: 7bit
X-AuthUser: [email protected]

DMARCian and many others show DKIM to be valid:
→ can’t add two images into post since I’m new here

I have no idea how to fix this since wherever I look I get all OK (for all 3: SPF; DKIM; DMARC), other than inside of Gmail.

Also, if you need any other info, please do let me know

DMARCian image:

Dmarcian can only test if your dkim record is syntactically correct, not if it actually works.

I only looked over the headers on my phone, but I didn’t see any dkim headers, meaning your email is not signed.

Where did you get that dkim record from? And who is your email provider?

Hello,

thanks for the reply.

I copy/pasted the DKIM record directly from my cPanel. Don’t know what you mean with “who is your email provider” but I host it my self on my hosting account and I’m trying to send email via Roundcube as well as Thunderbird desktop app.

Screensho from cPanel → Email Deliverability

Could you test your email with https://www.mail-tester.com and link the result here?

Sure thing!
Here it is: www mail-tester com/test-b17abw0em’
It also says that DKIM is not there…

From what I can see, I assume you are a customer of Impero/Fastserver and they handle your emails. Impero then sends your emails via MailChannels, but neither they nor MailChannels sign your emails with DKIM.

So I guess you should contact your host and ask them to fix this.

yes, the first part is correct!
I already contacted them last week, and they keep saying that everything is OK, except Gmail, and that they are doing further testing to sort out the issue…
I’ll update their ticket with your reply.
And of course update you here.

Thanks,

1 Like

This topic was automatically closed 15 days after the last reply. New replies are no longer allowed.