Divi builder and cloudfare firewall

Website, Application, Performance Security
1

What is the name of the domain?

What is the issue you’re encountering

Can’t edit my pages

What steps have you taken to resolve the issue?

Hello,

I am using Divi for my website.
I am encountering issues with editing pages using the builder; I cannot edit the pages as an error message appears.

After several tests, we finally found that the issue comes from Cloudflare, specifically its firewall, which is blocking the page editing.

Have you ever encountered this problem? And how do you use Divi with Cloudflare?

Thank you in advance for your help.

What is the current SSL/TLS setting?

Full (strict)

Screenshot of the error

divi.jpg
divi.jpg393×504 60.9 KB

2

To clarify the situation Divi support :

"To fix it:

  1. Log in to your Cloudflare account.
  2. Navigate to Page Rules.
  3. Click on the Create Page Rule button.
  4. Set the URL field to https://website.com/*et_fb=* (replace website.com with your domain).
  5. In the “Then the settings are” dropdown, select Rocket Loader.
  6. Ensure it is set to Off.
  7. Click on the Save and Deploy button to apply the rule."

However, the Rocket Loader is already completely turned off.

3

Since it’s related to the WordPress, I’d suggest you to allowlist your origin host / server / hosting IP address by navigating to the Security → WAF → Tools → IP Access Rules with the action “allow” for your Website and try again.

It knows to happen due to the WordPress using HTTP/1.0 and empty user-agent, therefore while executing WP-Cron or some other related JSON/REST API request via plugin which triggers the WAF rules (as it should normally).

Might be something was cached as well :thinking:

Make sure the Caching Level is set as “Standard” at Cloudflare dashboard.

Regarding Browser Cache TTL, try setting it to “Respect Existing Headers”.

Therefore, use the button which says “Purge Everything” to clear the cache at Cloudflare.

Also, try opening your Website in a different Web browser, or delete cache from your current one to see if there’s any difference at all.

If not, try to disable Rocket Loader to see if anything different:

I’ve found DIVI loads better with higher or more generous PHP settings.
What’s your DIVI Site Report telling you about your web server PHP values?

Add Cache Level “Bypass”.

Helpful article:

4

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