Difficulty Reporting Fake Website Selling Counterfeit Products

What is the name of the domain?

What is the error number?

N/A

What is the error message?

This domain is not registered with Cloudflare.

What is the issue you’re encountering

I am trying to report a fake website selling counterfeit products through the Abuse Cloudflare website, but I receive a notification stating that the domain is not registered with Cloudflare, despite WHOIS tools showing that Cloudflare is the registrar.

What steps have you taken to resolve the issue?

I have visited the Abuse Cloudflare website, filled out the reporting form with all required details, and clicked submit. However, I received the notification about the domain not being registered with Cloudflare.

In what area can we help you?

I don’t know

What are the steps to reproduce the issue?

Hello,

I would like to report a fake website that is selling counterfeit products. I went to the Abuse Cloudflare website to report them and provided all the required details, but I received a notification stating that this domain is not registered with Cloudflare.

However, when I check the domain using WHOIS tools and other services, it shows that the domain registrar is indeed Cloudflare. Could someone please explain what might be causing this discrepancy? Is there a special service within Cloudflare for reporting such cases, or is there another process I should follow?

Additionally, I have attached both screenshots for your reference.

Thank you for your assistance!

Screenshot of the error

What is the name of the domain?

https://hellstarclothingofficial.com/

What is the error number?

N/A

What is the error message?

This domain is registered with Cloudflare or not.

What is the issue you’re encountering

I am trying to report the website for selling counterfeit products, but I encounter an issue with the submission process.

What steps have you taken to resolve the issue?

I filled out the reporting form on the Abuse Cloudflare website with all required details and submitted it.

Registrar issues requre a Registrar ticket with Support

N/A

In what area can we help you?

I don’t know

What are the steps to reproduce the issue?

I would like to report a fake website, https://hellstarclothingofficial.com/, that is selling counterfeit products. I went to the Abuse Cloudflare website to report them and provided all the required details, but I received a notification stating that this domain is not registered with Cloudflare.

However, when I check the domain using WHOIS tools and other services, it shows that the domain registrar is indeed Cloudflare.

Additionally, I have attached both screenshots for your reference.

Could someone please explain what might be causing this discrepancy? Is there a special service within Cloudflare for reporting such cases, or is there another process I should follow?

Thank you for your assistance!

Screenshot of the error

1 Like

Can you try to submit the form from incognito mode? I do see cf nameservers for that domain, DNS Propagation Checker - Global DNS Testing Tool

The domain is registered through Cloudflare Registrar.

The domain is using Cloudflare name servers (brianna.ns.cloudflare.com, fred.ns.cloudflare.com).

That said, -

As neither the naked domain, nor the “www” variant has a Proxied (:orange:) DNS record in Cloudflare, the traffic won’t go over Cloudflare (hence the “is not active on Cloudflare” message), but sent directly (e.g. from your PC/network) towards the hosting provider holding the content for that website.

A simple DNS lookup will reveal the IP address for that domain, and a WHOIS on the IP address will reveal the contact details that the operator has provided, in order for people to be able to report abuse to them.

Domain registrar, DNS provider and hosting provider can be three different places.

You will need to send your abuse reports towards the hosting provider.

that domain uses Cloudflare Nameservers, but is not proxed or hosted by CF.

It is currently hosted by Contact | SpectraIP

if the domain itself contains your trademark: Cloudflare Registrar Abuse Process

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