Different views between master account owner and sub-administrator, even though viewing the same DNS zone
What steps have you taken to resolve the issue?
I’ve set up a ‘member’ in my account, to allow him full domain administration access to his domain (know-yourself.uk)
When I go in and look at the DNS zone, all the records look correct, the NS servers are showing correctly and the domain is showing as ‘active’
My domain sub-administrator, however, gets a different view for the records themselves and a different pair of NS servers to use… even though he is looking at the same DNS zone
What feature, service or problem is this related to?
DNS records
What are the steps to reproduce the issue?
Not really something that can be reproduced. More need to try and understand why the views are different
Can’t upload word doc, so view it at Sign in to your account
Thanks! It looks like that was the problem
My domain sub-administrator was logging into his own account, and not selecting my “master” account
As a follow-on, when he logs into his own personal account, he still has the know-yourself.uk domain showing, and the DNS zone is still present.
Whilst not a huge issue, and it could just be left, it is causing a bit of confusion and he is getting notification emails from Cloudflare about it, which again causes unecessary panic (it was the email about the DNS zone deletion - even though it still seems to be present - that alerted us to this problem in the first place)
We tried to delete the website and DNS zone, but there didn’t seem to be any option to do so. Are you able to advise how we remove it - I did find an article that suggested it was a UI limitation, and it could be done via the API. Is this really the case?
For now, I’ve deleted all the records in the DNS zone so that, even if they do go into it by accident, it should be obvious that it is the wrong one.
