Didn't receive reset password

Thank you for your help. A programmer set up Cloudflare on a nonprofit site that I run. She used her account and the email address is associated with our Wordpress site. I need to access Cloudflare in order to move the site to a new host. I’ve entered the email and site URL multiple times in order to reset the password. Each time I get a message that the reset link has been sent. But I have not received it.

You’re entering her email address and checking her email account?

If you don’t have access to that email account, you can set up a new Cloudflare account and then have the domain registrar change the name servers to the ones in your new account.