Didn't receive email invitation so unable to accept the pending invite

The email invitation has not been received so I am unable to accept the pending invite. Please see the screenshot showing confirmation it has been sent. I am receiving other emails from Cloudflare and have double-checked that the email address on the invite is correct. Also have tried deleting the invitation and added and still no email. Please help.

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Here is my ticket 2565054

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Sorry if this is a stupid question, but have you tried looking in the spam folder?

Hi, it’s not a stupid question at all, and yep, I checked it already.

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Greetings,

Thank you for asking.

Unfortunately, it knows to happen if your email address somehow got to be on the suppression list due to an opt-out, or bounces :thinking:

Can you add [email protected] and [email protected] to your email allowlist? You may also want to search for mail from those senders.

Thank you for sharing your ticket number. I’ve escalated this. @cloonan

In the meantime, have you tried resending the invitation to the account that is affected? :thinking:

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Can you clarify on ticket 2565054 the email you are trying to invite that you do not receive? I checked the email you are using here and the one you used with Support and neither show bounced emails.

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Hi Cloonan,

The invite was for an alias - [email protected]

And yes, we tried resending the invite thrice already.

I can actually receive emails from [email protected] and [email protected] but not the invite for some reason.

alias [email protected] ([email protected])