Came back to use the app after a few months and prompted with this message.
This error usually arises when the app does not recognize the device you’re using. Here’s what you can do:
- Log out of the app on your device.
- Clear the app’s data and cache from your device settings.
- Reinstall the app from your device’s application store.
- Once the app is reinstalled, log in again.
This should rectify the issue and re-register your device with the app. If the problem persists, reach out to the app’s support for further assistance.
The app didnt even ask me to login. All i had to do was installing VPN profile. When the app did work in the past, i didnt have to login either. Reinstalling yields the same error but luckily the PC version of the app still works fine.
I do have this same issue… i am trying to use it on an android 6 device.
in diagnostics section of the app
I see in client configuration - ID = not found; public key = not found.
and following ‘N/A’
i did try all your recommended procedures but only thing that is left is to format my device and check.
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