Detach domain from previous account

We have a client site that needs cloudflare. When setting up cloudflare, I get an error saying that there is already an account with the domain in cloudflare. This is a previous agency that the client worked with that we can get the account from. I have a ticket out to cloudflare since last weekend, but I haven’t heard anything. how do i go about detaching cloudflare from the previous account?

Can you post the Ticket #? The mods periodically check on open tickets.

Also, make sure you reply to the automated response to request more assistance. That should escalate it to a human.

Thanks! Original ticket: #1858811 One my client issued: #1861397

I have replied to both.

Thanks for your insights.

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