Deleted the domain under the business plan mistakenly but fail to restore it

What is the name of the domain?

What is the issue you’re encountering

I deleted the domain under the business plan mistakenly , and unable to restore it

What steps have you taken to resolve the issue?

  • try to re-add the domain, but the page ask me to pay again for the business plan, when I try to pay, some error happened (actually, since I paid already, I shouldn’t pay again for the domain)
  • I deleted the re-added domain (without payment for business plan), and I re-added it as free plan, but this isn’t what I want

What are the steps to reproduce the issue?

I submit the ticket (No. 01359136), but I didn’t get response, so I am asking the support from there.
I request the help from cloudflare in order to restore the domain and make it under the business plan as the original state.

Hi @works_app

Apologies for the issues that you’re facing.

I got back to you on the 01359136 ticket, requesting more information, so please get back to us so we can proceed further with diagnostics.

Greets.

Could you help me to response the issue on the ticket - 01360852 ?

Hi there!
I have replied to you through your ticket. Thanks for your patience!

1 Like

could you help me to update the progress ?

Hi there!
Just have asked for updates with our specialist team that is responsible for your case. As soon as I get anything from them, I’ll let you know through your ticket.
Thank you for your patience!

OK. Could you let me know how long it will take for this issue? It’s better to share me with the estimated date

@nando Hi, is it possible to estimate the days it will take to resolve the issue ?

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