DDos under attack

[aldovivero]

Dear Cloudflare,

My website is under attack, i don’t know how to contact technical support

My hosting already fix the problem, but they ask me to ask Cloudflare to improve the mitigation policy for the site in question.

Please, kindly fix it

Thanks

[domjh]

Hi @aldovivero,

What Cloudflare plan are you on? If you are on the Enterprise plan, you will have an account team who you can contact to help you fine-tune your configuration.

If you are on a self-serve plan, you just have access to Support and this community for advice, and will need to make any changes yourself. If you want further advice here, I would recommend posting some more details about the issue you had, so other community members can offer suggestions.

[sdayman]

There’s also this:

Under DDoS Attack! First steps

This tutorial covers some of the steps you can try to take to protect yourself from a DDoS attack. There is a Cloudflare Support Article on this as well. I have written this from my own opinion on what you should do, and hopefully some other MVPs will contribute to this tutorial to make it even better! Here are the first steps I would take: Sign up for Cloudflare - Cloudflare can provide a lot of helpful tools to help you overcome a DDoS attack, even on their free plan. Make sure all yo…