Dashboard error, no support response for months

Homodoctus · February 22, 2023, 9:04am

ha ha good luck I have ticket opened since 6 December 2022 and only auto replies

Cloudflare is multimilion corporation now and they have no time for our bullshit anymore

domjh · February 22, 2023, 10:06am

@Homodoctus can you share a bit more information please? Briefly, what issue/error are you reporting on the ticket? What plan are you on and what’s the right key number?

Homodoctus · February 22, 2023, 10:20am

Plan pro ticket #2639036

domjh · February 22, 2023, 10:21am

Thanks, so you opened this ticket in December and haven’t had a resolution?

What’s the issue?

Homodoctus · February 22, 2023, 10:23am

I can’t turn on CSAM filter for my website
Error message:
Unable to update your settings. Please contact support. (Code: 10015)

domjh · February 22, 2023, 10:23am

Thank you, I’ll escalate your ticket here - sorry it’s taken this long.

Homodoctus · February 22, 2023, 10:37am

tahnks

dmartin1 · February 28, 2023, 7:35pm

We have responded in the ticket with our findings for your issue.

Homodoctus · March 1, 2023, 11:47am

Thank you very much for help with my ticket.

system · March 4, 2023, 11:48am

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