Hello, this is my first time using cloud products and services. When using the d1 database service, I didn’t set up an index. I am a newbie to the database. I thought that cloudflare would handle this for me, which caused my application to not work properly at all. My users came to me, and I knew the severity of the problem. Finally, I found the problem through community posts. I manually set up the index, and the problem was solved, and everything was moving in the right direction.
Until today, my credit card limit was overdrawn, and I discovered the huge deduction from cloudflare. Obviously, cloudflare did not give me any notice or reminder. Because it did not establish an index, it directly resulted in a bill of $3200, which has seriously affected my life. This is completely unexpected. I hope it can help me waive this part of the fee.
Unfortunately, the community support forums cannot assist with this. Please open a Billing ticket from your Cloudflare dashboard and ask nicely – and let’s hope they do something about it: https://dash.cloudflare.com/?to=/:account/support
I say to ask “nicely” because, from your own statements above, it doesn’t seem to me that Cloudflare did anything wrong here. You signed up for a usage-based service, and you’re charged for what you consumed. Being a “newbie” and not configuring things correctly is no valid reason to demand a refund.
And note that while Cloudflare has (among others) billing notifications, Cloudflare cannot know what cost threshold any customer would consider excessive, so it’s up to each customer – you – to create these notifications: https://developers.cloudflare.com/notifications/notification-available/
I mean, during the period of high deductions, my application was actually inaccessible, but the deductions were ongoing. Cloudflare should be able to proactively detect this anomaly, which would be a great help for a novice like me, but the fact is that cloundflare did nothing, users could not access my application, and my bill ballooned endlessly
Thanks for the advice, in fact I have submitted my question here, but I have never received a response, no response, no email notification, I cannot even view the ticket I have submitted
Sorry for the issues, that is a known issue the team is working to correct. Search you emails for case 01434609 and you can respond to the team via email. Sorry for the issues.
I checked the email and it seems that the system automatically replied. I can’t repay my bill in a short time. I don’t know what to do. Thank you for your reply.
