Customers Can't Access Site, Randomly

Answer these questions to help the Community help you with Security questions.

What is the domain name?
[Flight Nanny QT Pet Transport]

Have you searched for an answer?
Yes but this issue isn’t resolved, this has been happening for a long time.

When you tested your domain, what were the results?
Sometimes the site is blocked and other times it is not

Describe the issue you are having:
After going to our website, some customers are saying they can’t reach our website even though they had already been there. Typically this happens on Safari but can also happen on Chrome (desktop/mobile too). Says the website isn’t secure. Is our certificate setup correctly?

What error message or number are you receiving?
Only what our customers are saying

What steps have you taken to resolve the issue?

  1. double checked certificate
  2. updated plugins on website
  3. checked the host company

We want to make sure that everything is working properly.

I’m not able to reproduce the issue in Chrome or Safari. What error message are customers receiving?

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