Custom Error Page when Blocking USA?

[ari]

I would like to present visitors from the USA with a custom error page, rather than with my site.
I am using the firewall to block visitors from the USA.

I haven’t been able to get this to work, and, indeed, there is a note in the support pages (https://support.cloudflare.com/hc/en-us/articles/200172706-Configuring-Custom-Pages-Error-and-Challenge-) that says “If Cloudflare cannot load your site or you have blocked the United States (US) via [IP Access Rules] or Firewall Rules, publishing and previewing the error page will not work.”

Does this mean that there is no way to block users from the USA and present them with a custom error page? Or is there a way around it?

To be clear, I HAVE been able to upload the custom error page, and I can preview it. But when a user from the USA hits my site, they get the standard error page rather than the custom one. Thanks!

[sandro]

What that message means is that you have a firewall block for the US, hence Cloudflare cannot import your custom page. You will need to temporarily disable that, import your page, and then re-enable it.

[ari]

Ah! And, more to the point, “D’oh!”

Thanks very much; you just made my week.

[sandro]

Pleasure

@ari

“D’oh!”

No worries, these happen to me most of the time

[ari]

OK, so I was able to “Publish” my custom error page. When I go to “Preview” it, that’s the error page I see. But when a user from the US (like myself…) goes to the site, they get the standard Error 1020, “This website is using a security service to protect itself from online attacks” page.

Does it simply take time to propagate the custom error page?

[sandro]

Did you publish it under the right category?

[ari]

Well of course I think I did.
I published it under the " IP/Country Block" category.

[sandro]

That’s IP access rules, 1020 refers to firewall rules however.

[sandro]

You’d probably have to customise “1000 Class Errors”.

[ari]

Thanks, I think you nailed it!