Custom Domain Not becoming active

[kyle.gallagher]

I have a page that is being deployed to a gm-docs.pages.dev. I’ve added a custom domain to this (subdomain from external dns). This worked while i was testing it but i have since changed the custom domain. I added this new subdomain as a CNAME entry to route53 however im continually getting an Inactive (Requires DNS setup) status.

The *.pages.dev is working as expected
The dns looks like its set up correctly:

 dig cf-docs-preview.company.io

; <<>> DiG 9.10.6 <<>> cf-docs-preview.company.io
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 13817
;; flags: qr rd ra; QUERY: 1, ANSWER: 3, AUTHORITY: 0, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;cf-docs-preview.company.io.	IN	A

;; ANSWER SECTION:
cf-docs-preview.company.io. 300 IN	CNAME	gm-docs.pages.dev.
gm-docs.pages.dev.	300	IN	A	172.66.47.13
gm-docs.pages.dev.	300	IN	A	172.66.44.243

;; Query time: 25 msec
;; SERVER: 192.168.50.1#53(192.168.50.1)
;; WHEN: Wed Mar 01 11:35:30 EST 2023
;; MSG SIZE  rcvd: 121

I emailed trust and safety team (following this post)[Need help. Pages + Custom Domain Inactive (Error)] and they have verified that our host has no restrictions.

[Walshy]

What’s your domain?

[kyle.gallagher]

cf-docs-preview.greymatter.io

[Walshy]

Your CAA currently covers DigiCert and Let’s Encrypt, the cert is trying to provision with Google Trust Services.

$ dig CAA greymatter.io

; <<>> DiG 9.10.6 <<>> CAA greymatter.io
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 40623
;; flags: qr rd ra; QUERY: 1, ANSWER: 2, AUTHORITY: 0, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 4096
;; QUESTION SECTION:
;greymatter.io.			IN	CAA

;; ANSWER SECTION:
greymatter.io.		300	IN	CAA	0 issue "digicert.com"
greymatter.io.		300	IN	CAA	0 issue "letsencrypt.org"

;; Query time: 24 msec
;; SERVER: 127.0.2.2#53(127.0.2.2)
;; WHEN: Wed Mar 01 17:47:51 GMT 2023
;; MSG SIZE  rcvd: 107

Please follow: Custom domains · Cloudflare Pages docs

[kyle.gallagher]

That did it. Thanks!