Custom Domain : CNAME Record"


I am trying to add a new custom domain but for some reason with the right details for CNAME and etc,

Here is an example of one of the forms I am trying to load - but will not work (I have checked my CNAME records with Question Scout and have confirmed details are correct and to check with Cloudflare).

Please refer to my attachment, to the specific record. Do you know if it has anything to do with the status being set to proxied? I’ve just decided to switch it to DNS only to see if that makes a difference - but believe this can take a few hours to change?

Let me know what you find. THanks

Your domain is not using Cloudflare in the first place.

nslookup -type=ns
Server:  UnKnown
Address:    nameserver =    nameserver =    nameserver =    nameserver =

It would seem it’s not even active on Cloudflare. You’ll first need to change the nameservers.

Also, that IP address ending in 27 currently does not serve your domain nor has a proper SSL setup for it. You’ll also need to look into that.

Hi Sandro

My name servers are pointing to cloudflare though? Also, my dashboard seems to show it is active - I am confused, I thought I was using cloudflare this whole time?

I don’t quite understand the IP Address ending in 27, what am I meant to do?


I’ve taken a look, and it seems like the record is returning correctly from Cloudflare:

➜  ~ dig @

; <<>> DiG 9.16.15 <<>> @
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 30173
;; flags: qr rd ra; QUERY: 1, ANSWER: 3, AUTHORITY: 0, ADDITIONAL: 1

; EDNS: version: 0, flags:; udp: 1232
;		IN	A


;; Query time: 42 msec
;; WHEN: Fri Aug 27 10:19:04 WEST 2021
;; MSG SIZE  rcvd: 117

I would recommend contacting QuestionScout to see if your site is setup correctly on their side, as it sounds like they support sites working on Cloudflare (Custom Domains - QuestionScout Knowledge Base)

I am afraid they are not, as evident from the lookup I posted earlier. You need to change that first. Double check it with your registrar, you probably set the nameservers incorrectly or your registrar hasn’t updated that yet for some reason.

The server at the address you have configured does not know anything about your domain. Be that content or security wise. You should talk to your host about that too.

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