Custom Apple Email

What is the name of the domain?

What is the issue you’re encountering

I have followed Apple’s DNS instructions but it’s been 4 days and it’s still not registering

What steps have you taken to resolve the issue?

I have followed Apple’s DNS instructions but it’s been 4 days and it’s still not registering

What feature, service or problem is this related to?

DNS records

What exactly is not “registering”?

What specific error message are you seeing?

Can you share a screenshot showing this error message?

I entered the DNS information provided by Apple, when I try to finish the process with Apple, I am getting a message to “check your MX record”

Here’s what I see on your domain:

yourclevelandhandyman.com. 300 IN MX 10 mx01.mail.icloud.com.
yourclevelandhandyman.com. 300 IN MX 10 mx02.mail.icloud.com.

… which is what Apple should expect per the instructions here: https://support.apple.com/en-us/102374

… and which leaves me scratching my head for why Apple should be asking you to “check your MX record”.

Can you share a full-page screenshot of this error you’re seeing at Apple’s end?

1 Like

If it says that shouldn’t it be working?

From other reports here (and elsewhere on the intertubes), it seems likely there’s a verification problem on Apple’s side. See: Issue with setting up custom domain in iCloud - #7 by Laudian

This topic was automatically closed 15 days after the last reply. New replies are no longer allowed.