Critical situation! my ticket: #3325142, 7 days no response

For Workes & Pages, what is the name of the domain?

zoo.com.ua

What is the error number?

Your subscription to R2 was previously removed. In order to access your buckets, please add the R2 subscription back to your account. To check your account’s billing status, visit Billing.

What is the error message?

I have all my bills paid, but I can’t use R2

What is the issue or error you’re encountering

I have no problems with payment. I can’t use the R2 service. I can see my paid invoice, my subscription is showing as valid and I can’t use R2. And now my website zoo.com.ua does not work

What steps have you taken to resolve the issue?

I created a packet: #3325142, from the support service in my account. But I still haven’t received help for more than 7 days.

What are the steps to reproduce the issue?

  1. In my account I select R2
  2. Next, select “Add R2 subscription to my account.”
  3. After which nothing happens, I tried it on different browsers

Hi there,

Apologies in the delay in responding to your case, I can see there has been some progress overnight since you raised this thread.

Let me know if there is anything outstanding and I can follow up for you.

Apologies again for the delay.

regards,

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