Critical Drop in Website Lead Flow Since Cloudflare Activation – Urgent Technical I

Application Performance Getting Started
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What is the name of the domain?

What is the issue you’re encountering

Traffic and Lead issue

What steps have you taken to resolve the issue?

Tried by pausing the Cloudflare, its working fine.

What are the steps to reproduce the issue?

Hello Cloudflare Support Team,

As advised by Andres from the Billing and Registrar Support team, I’m opening a new ticket to request urgent technical investigation.

Since activating the Cloudflare plan for our domain persistencemarketresearch.com, our website lead flow has dropped by over 95% in the last three weeks. This drastic decline has severely impacted our business operations and revenue.

We suspect this may be related to one or more of the following:

Over-aggressive bot protection or security settings blocking valid user traffic.

CAPTCHA or JS challenge preventing form submissions.

Firewall rules, WAF, or caching issues misrouting or blocking traffic.

Analytics misreporting or loss of tracking scripts.

Other technical misconfigurations on the Cloudflare edge affecting lead-gen flows.

We urgently need the Cloudflare technical team to:

Analyze our current settings.

Check for false positives or blocking of legitimate traffic.

Recommend changes to ensure valid leads are not being blocked or dropped.

Ensure our forms, scripts, and tracking tools are functioning correctly with Cloudflare active.

This is an extremely critical issue for our business, and we would appreciate a prompt and thorough investigation.

Please escalate this ticket to a senior technical support engineer.

Thank you for your support and understanding

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You have full control over all your Cloudflare CDN/WAF features and their configurations in your Cloudflare dashboard.

Cloudflare, even at the highest plans, is primarily a self-service platform. So don’t expect any “Cloudflare technical team” or “senior technical support engineer” to login to your account and troubleshoot and configure your site’s security settings for you.

That’s your job!

While community members may be able to give you some pointers, it’s ultimately your responsibility to log in to your account and make any necessary configuration changes.

If this is not your cup of tea, then I’ll recommend hiring a capable person to manage your Cloudflare account for you.

Good luck!

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