This all started with emails to clients accounts, basically explaining that Cloudflare is now going to be providing domains, basically become a domain “Registrar”, and that domains would be offered at cost, “Because Cloudflare doesn’t believe domains should be marked up be providers”. I’m paraphrasing here.
Frankly… I agree, and stared out by thinking I would move eight of the domains I manage over to Cloudflare. Basically for clients that “wanted” me to move them, and were already using your DNS, both free and.or paid accounts.
I have to say right now, and be very up front and honest …this has been a bad experience! I’ve been transferring domains around for 30 years now, and “this has been a bad experience”.
It’s one thing to have slow or non-existent support for something like free DNS services, and quite another for something as important as a domain name, that you are paying for …regardless of price.
Please don’t try to claim that support has been slow because these prices are out of the kindness of your heart, morals, ethics, etc., like some of the people one your “community” have. This is about marketing and up-selling clients …and marketing comes a cost, I been in the business for 35 years.
This said… these are some, not all by far, of the problems I have had.
I have had multiple problems getting credit cards that I know are in good standing, to be accepted at Cloudflare. I have these same cards on file at GoDaddy and SiteGround. I have in fact now had at least two cards that I was able to turn around and use to renew domains at GoDaddy and set up new accounts at SiteGround, in between “failed attempts” at Cloudflare to purchase a $9 domain name. *see below
I tried to initiate a transfer through your site for one of these domains yesterday, at least 6 or 8 times, using the exact same card and billing information before it finally went through … totally unexpectedly, I might add. I was only trying it “one more time”, to get a screen shot of the error, to show the client what I was up against at Cloudlfair. In between these attempts I was able to use the same card at GoDaddy to renew another domain? Sorry, but that doesn’t sound like an issue with the actual card.
I have also had multiple failures getting domains excepted “for transfer” at Cloudflare. Even after following the instructions found here:
I really do not have time for all of this… I’m going to be working 16 hour days to make up for the time lost just trying transfer a few domains over to Cloudflare, something I thought was going to take up a half day.
So… First things first. I want to be “assured”, before I even think of moving one more domain from GoDaddy over to Cloudflare is will these domains be SUPPORTED.
I have read through this page in full, twice now…
And it says…
“Customers on Free plans are encouraged to utilise our Cloudflare Community and will only receive standard ticket support for billing, account, and registrar issues.”
What is considered “Standard Support” on domains I have registered through Cloudflare?
Is there a chat available for issues with setting up and/or managing domains? This is not clear on the page above.
If not… what do I have to do to get support on a domain issue, and what is you average time to “solve support requests”.
Most of the companies I deal with “today”, actually discourage Support Tickets, even though they still offer them. I’m told by support staff, because it slows everything down tremendously.
My average support time at SiteGround is less than 10 minuets from login to solution …and I seldom use support unless it’s a complex problem that I was unable to find a solution to in the knowledge base.
Meanwhile, I have an open ticket at Cloudflare right now - 2811895, concerning a credit card failure, the same * failure mentioned above, that I haven’t seen a response to in something like 36 hours? Like it or not, “expectations” or not, this is what your competition is capable of accomplishing… and something ALL of us are going to be considering.
When the question above are answered… I will reconsider all of my options.
Thanks for time with this, John