Creating a CNAME record for non-cloudflare subdomain and pointing to a Cloudflare subdomain

Hello Community,
We are a SaaS company and we want to provide domain / subdomain customisation for white labelling purposes. In this way, our clients can access our SaaS platform through their private subdomain/domain. Our workflow is :
1- Creating an “A” record like copmany1 (content= Saas IP) in cloudflare
2- Asking our client to create a CNAME like subdomain1.ourclientdomain.com pointing to copmany1.SaaS.com (Above “A” Record)
The issue arises when our client’s DNS is not on CloudFlare and they get Error 1001

Ray ID: 5f318b82eda5fe64
However when their DNS is on CloudFlare this problem doesn’t exist.

Is this something that CloudFlare doesn’t support at the moment?
Regards, any help is appreciated
MAJID

This feature requires a Business or Enterprise plan.

Thanks for your reply.

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