Creating a CNAME record for non-cloudflare subdomain and pointing to a Cloudflare subdomain

Website, Application, Performance DNS & Network
1

Hello Community,
We are a SaaS company and we want to provide domain / subdomain customisation for white labelling purposes. In this way, our clients can access our SaaS platform through their private subdomain/domain. Our workflow is :
1- Creating an “A” record like copmany1 (content= Saas IP) in Cloudflare
2- Asking our client to create a CNAME like subdomain1.ourclientdomain.com pointing to copmany1.SaaS.com (Above “A” Record)
The issue arises when our client’s DNS is not on Cloudflare and they get Error 1001

Ray ID: 5f318b82eda5fe64
However when their DNS is on Cloudflare this problem doesn’t exist.

Is this something that Cloudflare doesn’t support at the moment?
Regards, any help is appreciated
MAJID

2

This feature requires a Business or Enterprise plan.

https://support.cloudflare.com/hc/en-us/articles/360020348832-Understanding-a-CNAME-Setup

3

Thanks for your reply.

4

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