Country and IP blocked but user still access the site

We’ve added rules to block a specific IP and to block the country of a visitor, yet the person is still going around the website. We were able to track him using Tawk to. We did reboot the server as well but nothing helped. We’re looking to find out why it happened and how we can stop it from happening again. Thank you

Have you secured your server so that people are unable to access it directly and they have to go through Cloudflare?

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