Can you post the ticket # that you opened? You should have received an automated reply with that #. Replying to that message should get you a human response.
Hi @szolcek, actually, it looks like Support replied to the above ticket three days ago asking you to try again to see if the domain is active.
They also replied to 1892262 on Tuesday.
The domain won’t activate because the nameservers that are set are not assigned to your account:
$ whois {redacted}
Name Server: nitin.ns.cloudflare.com
Name Server: rita.ns.cloudflare.com
I think the best course of action is to reply to 1892655 and let the engineer know the domain is not active and that you need more assistance. LMK if you are unable to reply to that ticket.
Usually, in this case the ticket proceeded the post so I am not automatically notified.
I’m unable to reply to that ticket because for some reason didn’t receive it in mailbox (including junk folder). Would love to reply if possible maybe I can message them directly somehow?
Thanks, it does seem strange but I can’t find anywhere to see the ticket within cloudflare - also strange that I receive emails from community updates but not the ticket reply - maybe there is an address I could add to email contacts to be 100% sure it’s not being blocked for some reason?