Could not run legacy post zone sub request against new zone products

What is the name of the domain?

What is the error number?

1323

What is the error message?

could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to apply object products: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.

What is the issue you’re encountering

when i try to add the domain

What steps have you taken to resolve the issue?

i have checked the billing page for unpaid unvoice found noting

Billing issues requre a Billing ticket with Support

01447372

In what area can we help you?

I don’t know

What are the steps to reproduce the issue?

when i try to add the domain and select the free plan its gives the error

Screenshot of the error

You’ll need to follow these directions here, Billing, Plans & Subscription Questions. The Community cannot assist with Billing, Account nor Registrar issues, you need a ticket with Support.

Screenshot 2025-02-28 at 7.33.37 AM

i already created the support ticket with case # 01447372 but there is no response from the support yet

can you please ask the support team to please checka and assist me to solve the issue thanks

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