Could not add CNAME record

I am connecting my app to web. So they gave me instructions to add 2 new records CNAME record saying Enter “www or @”" in the host section and pointing to their domain app. And another record for web - subdomain.
The records are not adding.

Can you please guide me to fix this DNS error.

Could you send a screenshot of the DNS record and the error you get while trying to create it?

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That screen says you already have an existing record called www. Either delete that record if it is an A or AAAA, or change it if it is a CNAME.

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Ok Sir. I will check it out.

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