Corporate email through Gmail not working

General
1

What is the name of the domain?

What is the error message?

Couldn’t open connection to server

What is the issue you’re encountering

I recently added my website to Cloudflare to use the DNS and more features but the email in Gmail is not working anymore. I still being able to use it at Roundcube so is not a server thing. But when I try to reconnect to Gmail app it says “Couldn’t open connection to server”. I already tried to change the A mail record to DNS Only option and more… Also added my DNS table to have a look if anyone can help. Thank you so much in advance!

What steps have you taken to resolve the issue?

Changed A mail record to DNS Only

2
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Check your Gmail client setup and ensure you’re using an UNproxied hostname (eg mail.pandasetup.com) for your incoming and outgoing mail servers, and not the proxied apex domain pandasetup.com.

1 Like
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Already tried using mail.pandasetup.com too in the gmail setup but I got the same error message

5

Sorry, for the late response: life got in the way :smiley:

The hostname mail.pandasetup.com is not proxied: it’s resolving to the IP address 78.47.134.xx. If this is the IP you configured in your Cloudflare DNS page, then Cloudflare is doing its job: the rest is up to your email provider at the other end of the puzzle.

If you want further insight from the Cloudflare community here, please share a screenshot of the full error you’re seeing while configuring the account in Gmail.

Other than that, contact your email service provider for assistance.

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